Appointment Scheduling

If you are looking for a state-of-the-art practice management solution for your medical practice, Professional Claims Link can help. When it comes to appointment scheduling, PCL provides a few different options for your practice.

Appointment Scheduling In Your Office

As a medical billing client of PCL, you will work on the same web-based practice management software platform as us, which includes an appointment scheduling module. The appointment scheduler is very user-friendly and extremely flexible. Your staff will be trained to quickly make appointments, make and document appointment confirmation calls, check-in patients, check out patients, collect copays and coinsurances, set up recalls and follow-up appointments, print superbills and use the flexible reporting system.

One of the best features from an administrative standpoint is that each entry in the appointment scheduling software is documented with the staff member's name, date and time they performed these tasks. No transaction will go undocumented. Even if a patient appointment is deleted, the patient account will reflect a deletion, which user deleted the appointment and when it was deleted. The physician practice will also be able to set up encounters or "superbills" based on appointment type, and either print them to paper or use the electronic superbill right from your desktop computer or handheld device.

Your administrators will have access to reporting that will ensure your staff is following your office policies in regards to appointment scheduling and follow-up. Missed visit reporting will tell you whether a patient's visit actually made it to the billing office and will keep you from losing money from "lost encounters."

PCL also offers a patient appointment request form on its website that will increase the physician practice's exposure to new and existing patients. Patients enjoy being able to handle their personal business online and now they can with a fully HIPAA compliant request form. Once completed the appointment request form will go directly to the medical practice's secure mailbox, set up by PCL, so that the staff can make the appointment and confirm via email directly to the patient.

Appointment Scheduling in Our Office

Another option for your practice is to simply take the appointment scheduling out of your office and hand it over to us. At PCL, we can take the chaos out of your office by handling your patient appointments. No more phones ringing off the hook while your staff is trying to take care of the patients in front of them. With PCL's state of the art phone system, we will assign a phone number for your office to use for appointments. The patient will be greeted on that line as if they have called straight into your office. Our staff is trained to be your staff and is always courteous and accommodating when dealing with your patients.

Our phone system allows a great deal of flexibility and can even be your phone system as well, allowing patients to be transferred to you or our billing division should the patient need other services upon completion or instead of scheduling an appointment. Your practice will still have complete access to the scheduler in your office, as you will need to make follow-up appointments for the patients in the office. You will also still have all of the resources listed above -- you just won't have the chaos.

In addition to scheduling, this option also provides you with verification of insurance benefits when the appointment is made. This will help to avoid patients presenting outdated or invalid insurance information which, in turn, will help to ensure you get paid for your medical services.

Providing the Best Resources for Your Practice

At Professional Claims Link, our company wants to provide you with not only the best medical billing services, but also the best resources to get the patients in your office and keep them coming back. The key features of the appointment scheduling module and services are as follows:

Don't let your professional staff get bogged down in the flood of phone calls that medical offices experience every day. Call us today and find out just how we have simplified and automated much of the chaos caused by uninterrupted phone calls for appointment scheduling and medical billing questions. Make Professional Claims Link your strategic partner, and your appointments scheduling will be as professionally run as your medical practice.